Cancellation Policy

This Cancellation Policy outlines the terms under which orders can be canceled by either the customer or the restaurant.

Order Cancellation Window

We understand that plans change. You may cancel your order within 5 minutes of placing it for a full refund. After this window, we begin preparing your order and cancellation may not be possible.

How to Cancel an Order

To cancel your order: • Go to your account and find your recent order • Click the "Cancel Order" button if available • Alternatively, contact us immediately For orders placed as a guest, please contact us to cancel.

Cancellation After Preparation Begins

If your order has already entered preparation (typically after 5 minutes), cancellation may result in: • Partial refund: 50% of order value • Store credit: Full value for future use Our team will work with you to find the best solution.

Orders En Route

Once your order is out for delivery, it cannot be cancelled. Please ensure someone is available to receive the delivery at the specified address.

Restaurant-Initiated Cancellations

In rare cases, we may need to cancel your order due to: • Item unavailability • Kitchen closure or emergency • Delivery area restrictions • Payment processing issues In these cases, you will receive a full refund and notification immediately.

Modifying Your Order

Need to modify your order instead of cancelling? Contact us immediately. We'll do our best to accommodate changes if preparation hasn't started.

Refund Timeline

When a cancellation is processed: • Credit card: 5-10 business days • Store credit: Immediate • Loyalty points: Restored immediately