Refund Policy
Due to the nature of food products, all sales are considered final. However, we understand there may be exceptional circumstances.
Our Commitment to Satisfaction
Your satisfaction is our highest priority. If you are not completely satisfied with your order, we are here to help make it right.
Eligible Refund Situations
You may be eligible for a full or partial refund if: • Your order was not delivered • Items were missing from your order • Food quality does not meet our standards • You received incorrect items • Order was significantly delayed (over 1 hour past estimate)
How to Request a Refund
To request a refund, please contact us within 24 hours of receiving your order. You can reach us through: Please have your order number ready and be prepared to describe the issue. Photos may be requested to process your claim.
Refund Process
Once your refund request is approved: • Credit card refunds: 5-10 business days • Store credit: Immediate • Cash payments: In-person refund required
Non-Refundable Situations
Refunds may not be available for: • Orders placed with incorrect address information • Customer not available to receive delivery • Change of mind after order preparation has begun • Claims made after 24 hours
Alternative Resolutions
In some cases, we may offer alternative resolutions such as: • Redelivery of correct items • Store credit for future orders • Loyalty points as compensation • Discount on your next order